Collection of Information
We collect and store information including Personal Information, that the customer voluntarily provides either while on the Website or in response to emails in relation to features and services provided on the Website. A few examples of what we collect and store includes: (i) name, email address and demographic information that the customer provide when the customer enrol or take part in Website activities and information provided in search requests or questions that the customer submit to the Website. The customer can visit our Website without revealing the customer’s identity or any personal information, but the customer may be unable to access certain options, offers and services. We track the internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous. [Your information will primarily be stored in electronic form however certain data can also be stored in physical form. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information/data.]
The information we collect, which may include your Personal Information, may be used for the following purposes as well:
- To provide our services
- To identify and authenticate your access to certain features of the Website;
- To communicate with you and to keep you informed of our latest updates;
- To serve you advertisements when you use our Website;
- To perform a research or to conduct anonymous analytics in order to improve and customize our services to your needs and interests;
- To test changes to the services and Website, and make improvements to their functionality;
- To support and troubleshoot our services and to respond to your queries;
For better management of the Website, we may (i) log the customer’s browsing history, (ii) log non-personally-identifiable information, including IP address, profile information, aggregate user data, and browser type, and (iii) record User IP addresses for security and monitoring purposes.
Representations to the Company
You hereby represent to the Company that
i. the information you provide to the Company from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such information to the Company.
ii. Your providing the information to Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
Authorisation from customers/users
[Information Sharing and Disclosure
The Company will not disclose Personal Information about you to third parties except in the following situations:
i. We have your consent to share the information;
ii. We need to share your information to provide the product or service you have requested;
iii. We need to share the information with certain service partners in order to respond to your comments or to resolve service issues. (Unless we tell you differently, these partners have no independent right to use this information except to respond to your comments or to resolve the service issues);
iv. We respond to requests from any Indian or foreign government, security, defence, revenue, regulatory or other authority, agency or officer, and/or to comply with any applicable law, regulation, legal process or governmental request;
v. We find that your actions on our Website violate the Company’s terms of service or any of our usage guidelines for specific products or services;
vi. We need to investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues;
vii. We need to establish or exercise our rights to defend against legal claims;
ix. We may need to share details with third parties (such as auditors or legal advisors) to obtain advice. Any such processing will be governed by an agreement in the form required by law, preserving any statutory data protection rights.]
Third party collection of information
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that the Company shall have no liability whatsoever with respect to such third party sites and your usage of them.
We use different forms of cookies and other technologies or methods of web analysis to gather, store, and track certain information related to your visit to and activity through the Website.
The cookie will enable us to relate the customer’s use of this Website to information that the customer has specifically and knowingly provided but the only personal information a cookie can contain is information the customer supply. A cookie cannot read data of the customer’s hard disk or read cookie files created by other sites.
Member Communications and Email
Our Customer Care department may contact the customer in response to the customer’s inquiries, to provide services at the customer’s request and to manage the customer traveling/ticketing requirement. We will communicate by email or telephone in accordance with the customer’s wishes.
Unimoni Advertisers and 3rd Party Websites
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide the personal information of the customers to those companies who need to deliver the service. They are required to maintain the confidentiality of the customer’s information and are prohibited from using that information for any other purpose.
We may share non-personally identifiable information collected in aggregate, anonymous form with advertisers or other third parties so that they may better evaluate what products and services are most appealing to different segments of our member base. [We do not disclose the customer’s first name, last name, address, email address, or any other personally identifiable information to these third parties unless the customer give his express consent.
We occasionally send the information we gather about our members to trusted third-party data processors to organize, process and/or analyse the data on our behalf. We use this information to enhance our program offerings; namely to tailor advertisements, updates, and offers to the customer particular interests and to ensure that the customer opt-out requests are honoured. All such third-party data processors are prohibited from using the customer’s personal information except to provide these services to us. They are contractually bound to observe the strict policy stated herein, so the customer can rest assured that the confidentiality of the customer personally identifiable information will be maintained.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect the customer’s personal information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Website, and we make no warranty, express, implied or otherwise, that we will prevent such access.
We reserve the right to disclose the customer’s personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use our Website only with the involvement of a parent or guardian.
You agree to defend, indemnify and hold the Website and the Company harmless, on demand, from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website.
Communication Address: Administrative Office, First Floor, Airlines Building, M.G. Road, Kochi – 682011