Unimoni Wallet FAQ

Unimoni Wallet

What is Unimoni Wallet?

Unimoni Wallet is a virtual pre-paid account in which a customer can load money and make
payments through their mobile phone. Unimoni Wallet has a host of payment services like Wallet to
Wallet transfer, Direct Account Transfer, Various Bill Payments and Recharge services.

Is there any Registration Charge for Unimoni Wallet?

There are no charges for registration.

Where can I use Unimoni Wallet?

Unimoni Wallet can be used for Instant Money Transfers, Mobile Recharge, DTH Recharge, Electricity
Bill Payments, Gas Bill Payments, Merchant Payments and many more.

How secure is Unimoni Wallet?

Multiple layers of security are implemented to protect the Unimoni Wallet from any unauthorized access. Any unauthorized request is rejected at the very first security layer itself and there is no possibility that an account can be hacked. All transactions outside limits are secured using an OTP which is only sent to the registered user

Can a user have multiple accounts in Unimoni Wallet?

Users can have only one account for a unique mobile number. This means that person with multiple
mobile numbers can have different accounts.

Do I require any specific type of mobile phone or application to use Unimoni Wallet?

Unimoni Wallet is an Android/iOS based app. You can download it on any Android/Apple phone. You must have a3G internet connection to use the app.

Is my Unimoni Wallet account safe in case my mobile device is lost?

In case your mobile device is lost, we request you to secure your account by calling on our helpline
number.

How can I register in Unimoni Wallet?

There are two types of Registrations in Unimoni Wallet.

a. Valued Customer (Non-KYC):

The Registration process for Non KYC customer requires Mobile Number, Name, Date of Birth, and Postal Code. Download Unimoni Wallet from Play Store (Android) or App Store (Iphone) and install on your mobile device. You must provide a minimum KYC, i.e. Name and details of one of your IDs

b. Privileged Customer (KYC):

Customers can register and complete KYC using Aadhaar card or PAN through the Unimoni Wallet App. The user will have to enter their Name and ID. Online Aadhaar Verification is also provided in the mobile app and customers can get authenticated instantly. Registration and KYC documentation facility are also available at all Unimoni Branches and Authorised Agent Locations.

How can I load/reload my Unimoni Wallet?

Unimoni Wallet can be reloaded from the Mobile App using Payment Gateway through Net Banking,
Credit Card, Debit Card and UPI. Customers can also walk in to any of the branches or Agent outlets
to reload their Unimoni account.

How can I check my balance?

In the Menu page of  Wallet App, use the option “View Balance”. Epassbook link is also available to check the transaction history, rate the service and provide feedback

Is Money Transfer Service available to all customers?

No, only KYC authorised customers are allowed to use the money transfer services. Non-KYC customers can use all other services except money transfer.

How much can customers keep in their wallets?

KYC customers can keep up to Rs. 1 lakh in their wallet and Non-KYC customers can keep up to Rs. 10,000 in their wallet.

Can I instantly transfer funds to a new beneficiary?

Yes, you can transfer funds instantly to registered beneficiary along with non-registered beneficiary. You can transfer upto Rs 1 lakh if your KYC is completed and upto Rs 10,000 per month if KYC is not completed

Will I be spammed by emails/messages?

No. We respect your privacy and hence your data will not be shared with anybody. It is secure with us.

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